Welcome to Sweetness and Pea’s Online Shop at www.sweetnessandpea.co.uk (the ‘Site’). This Site and its supporting operation is managed by Sweetness and Pea’s Ltd (registered U.K. number 7551349). Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.
In these policies, the following definitions apply:
“Sweetness and Pea” (also referred to as ‘we’ and ‘us’) means Sweetness and Pea Ltd, registered in England & Wales No. 90602195 whose registered office is at Sweetness and Pea, 1 Buckler Close, Fairford, Glos, GL7 4FX United Kingdom.
“Site” means Sweetness and Pea’s online shopping website at www.sweetnessandpea.co.uk
“Shop” means Sweetness and Pea’s Online Shop for online ordering of merchandise located at www.sweetnessandpea.co.uk
These are the general terms and conditions of Sweetness and Pea governing your use of the Site.
1.1 purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and Sweetness and Pea for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below;
1.2 browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;
1.3 print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under “What you are not allowed to do”.
Sweetness and Pea
1 Buckler Close
10 Reward Points terms and conditions
10.1 Reward Points are not transferable, and can only be used by the person who is registered on the linked Sweetness and Pea account.
10.2 Members may be removed from the scheme at any time at the discretion of Sweetness and Pea Ltd
10.3 Reward Points can only be used at Sweetness and Pea.
10.4 Reward points and vouchers cannot be transferred, sold or in any way traded.
10.5 To collect points for online transactions, you must be logged into your account with Sweetness and Pea
10.6 1 Reward points will be awarded for every £1 that is spent. Other ways to earn points can be found on our Pea Point Blog post. This can be altered at the discretion of Sweetness and Pea Ltd. Sweetness and Pea Ltd shall be entitled to set a limit on the number of points which may be awarded to each Reward Points account in respect of special promotional items on which additional points are awarded. Sweetness and Pea Ltd shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value Sweetness and Pea Ltd shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.
10.7 The current redemption value of points is 100 points equals £1. Sweetness and Pea Ltd reserves the right to vary the rate at any time.
II. Terms of Sale: Shop
3.2 Conclusion of Contract of Sale -The information relating to Sweetness and Pea’s goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.sweetnessandpea.co.uk , we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
3.3 Method of payment – For orders placed via the Shop, Sweetness and Pea accepts Visa, Mastercard and bank Maestro cards and payment via Paypal. When making your payment, it is imperative that you provide the information that Sweetness and Pea specify is required, for example, cardholder’s name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when Sweetness and Pea confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until Sweetness and Pea has received payment in full.
3.4 Delivery – Sweetness and Pea offer 3 rates of delivery. Royal Mail 48hr Tracked charged at £3.50, Royal Mail 24hr Tracked charged at £4.50 Orders over £40 to mainland UK addresses are currently delivered free of charge. Next Day delivery is available at a charge of £6.95. Orders are usually responded to within 24 hours, and are normally delivered within 5 working days. Please allow up to 14 days for delivery.
Please note that neither Royal Mail nor Sweetness and Pea can guarantee the time frames on Tracked deliveries. Only next day delivery is a guaranteed service.
If you have not received your goods within the above timeframe, please contact our customer services department by email at firstname.lastname@example.org. We can ship most items worldwide. Additional charges will apply for all international shipping. For more information on our delivery services click here .
3.5 Out of stocks – If any item you have chosen is unavailable, Sweetness and Pea will contact you via phone or your email address and set out the options that are available to you.
3.6 Return of goods policy – We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products, so that we can remedy the issue. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item ordered, just return it within 30 days of receipt, please also include your customer advice note so we can identify you and understand your reason for return. When we receive your refunded item(s) we will issue a refund or send you a replacement. Items returned under Sweetness and Pea’s policy must be unopened, in a resalable condition, in the original packaging with any barcode tags, seals and shrink-wrap intact.
Please note: we can only accept the return of opened items if they are faulty. We are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order.
When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase, please allow up to three weeks of our receiving your return for this to reach you. Some products are shipped direct from our suppliers, in the case of these items, they should be returned directly to the supplier. Please note that the costs for returning non-faulty items to us/our suppliers are not refundable and are done so at your own expense.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.
Returns Exclusions – For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they’re faulty:
• Underwear, hosiery and swimwear unless the item is clearly unopened.
• Hats and hair accessories unless unworn and the tags still in place.
• Cosmetics, toiletries, feminine hygiene products, personal grooming products and towels will only be accepted as returns if they are in a saleable condition with unbroken seals and packaging.
• Reusable alternative menstrual products are non-returnable in any circumstances.
3.7 Cancellation Policy – Please note that you have a legal right to cancel your order within 14 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to Sweetness and Pea, 1 Buckler Close, Fairford, Glos, GL7 4FX United Kingdom, a refund will be provided within 30 days of the date of cancellation.
3.8 Legal age – Sweetness and Pea does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Sweetness and Pea only with the involvement of a parent or guardian.
In accordance with UK law when you place an order for alcoholic beverages with Sweetness and Pea from the Shop you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts.
3.9 Vouchers – From time to time, vouchers may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Please contact email@example.com if you have any questions about redeeming a voucher code.
3.10 Free gifts -From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.
3.11 Sweetness and Pea Gift Voucher Terms
Information gathered by us concerning Visitors under the age of 16 will be used by us strictly as necessary for the provision or supply of appropriate goods and services only and for no other purpose.
To deliver our services we may share your details with our agents solely for the purposes of delivering and feeding back on the products and services we provide. This may include:
In our effort to provide you with services customised to your interests, we use “cookies” to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer’s hard drive.
Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate use.
For orders through the Shop, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. Sweetness and Pea cannot warrant or guarantee the security of its or its partners’ servers, nor can it guarantee that information that Shop Users supply will not be intercepted while being transmitted to Sweetness and Pea or its partners over the Internet.
When you register to purchase products on the Shop, you will be asked provide your email and password. You must keep your passwords confidential and must not disclose it to or share it with anyone. You are responsible for all activities that occur under your login details for the Shop. If you know or suspect that someone else knows your password, notify us immediately at firstname.lastname@example.org.
If you have registered to purchase from the Shop and would like to change your details, please email Sweetness and Pea email@example.com Keep in mind, however, that there will be residual information that will remain within Sweetness and Pea’s databases, access logs, and other records, which may or may not contain such personally identifiable information.
You may also opt out of receiving our newsletters and/or promotional information from sweetnessandpea.co.uk and/or from third parties affiliated with Sweetness and Pea at any time. If you receive unwanted emails from Sweetness and Pea, you can opt-out by following the instructions and links on the bottom of emails from Sweetness and Pea.
IV. Social media giveaways
Giveaways are open to all customers unless otherwise stated. Prizes will be stated within each giveaway
The start time and end time will be stated within each giveaway post
Winners are chosen at random unless otherwise stated and winners will be notified within 7 days of the competition closing date
If a winner has not replied within one week of being notified, Sweetness and Pea will be entitled to select another winner
There is no cash or other alternative for prizes
In the event of unforeseen circumstances Sweetness and Pea reserves the right to provide an alternative prize of equal or greater value to the offered giveaway prize
Prizes are non-transferable
The winner’s name may be published on our news and social media pages and will be asked to contact Sweetness and Pea to claim their prize.
Sweetness and Pea accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting the prize
V. Social media image useage rights
If you engage with our social media accounts via Twitter, Instagram, Facebook or other social media channels, we might ask if we are able to use your imagery across the Sweetness and Pea website and Social Media channels.
By replying to Sweetness and Pea and providing your permission, you represent and warrant that you own the image and there are no other entities with ownership claims over it.
You grant Sweetness and Pea a non-exclusive and non-revocable commercial right to reproduce the image in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), through our own services throughout the world in any medium now known or later developed and without restriction or limitation.
You agree that your image may be used by Sweetness and Pea either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs.
While Sweetness and Pea will make reasonable efforts to give you credit for your photo in some form such as a tag, you agree that such credit is not mandatory and your permission for us to use your image is not contingent upon such credit being given.
You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied.
Further, you waive any claims to royalties with regards to your image or our finished work.
Last, you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Permission to Use Image Agreement shall remain in full force and effect.
If you don’t agree to these terms, we completely understand and no further action is required.
If you share an image with us as a condition of entry to a Sweetness and Pea competition/giveaway you are agreeing to these social media useage rights. Please be aware that competitions/giveaways attract large numbers of entries and so credits for photos are often not provided.
By entering a Sweetness and Pea competition/giveaway with the use of a specific hashtag on publicly visible social media such as Facebook, Instagram or Twitter you grant Sweetness and Pea commercial right to reproduce the image in any form.